cn44 Privacy Policy

cn44 ("we", "us", "our", or "the Platform") is an online casino and sports betting platform operated under an international gaming licence. cn44 is the data controller responsible for the personal data of all registered players and website visitors who interact with the cn44 platform at cn44.io.

This Privacy Policy applies to all personal data collected through your use of the cn44 website, mobile-optimised platform, live casino services, sportsbook, customer support channels, promotional communications, and any other product or service provided by cn44.

If you have any questions about how cn44 processes your personal data, you may contact our data protection team at any time at [email protected]. All privacy enquiries are handled in English and responded to within 5 business days (Bangladesh Standard Time, UTC+6).

cn44 collects personal data across several categories depending on how you interact with the platform. The table below summarises the main categories of data we collect and typical examples within each category:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond facial photographs used for identity verification), or health data, except where it is voluntarily disclosed by you in the context of a responsible gaming self-assessment or support interaction.

cn44 collects personal data through the following channels:

• Direct registration: When you create a cn44 account, you provide us with your name, date of birth, email address, mobile number, and preferred username directly.
• KYC submission: When you submit identity verification documents in order to complete the Know Your Customer process required before your first withdrawal.
• Payment processing: When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay. Transaction reference data is shared between cn44 and the relevant payment service provider to confirm and reconcile transactions.
• Platform activity: Automatically, as you use the cn44 platform — your gaming sessions, wager history, and interaction with promotional content are recorded in our systems.
• Cookies and tracking technologies: Via cookies, pixel tags, and similar tracking technologies placed on your device when you visit cn44.io. See Section 07 (Cookies & Tracking) for full details.
• Support interactions: When you contact cn44 via live chat or email, the content of those communications and any personal data you include are collected and stored.
• Third-party verification providers: cn44 may receive identity and address verification data from licensed third-party KYC service providers used to assist with the identity verification process.

cn44 uses your personal data for the following specific purposes:

• Account creation and management: To register your player account, authenticate your identity at login, manage your account settings, and communicate account-related notifications.
• Identity verification (KYC): To comply with international anti-money laundering (AML) obligations and age verification requirements, ensuring that all players are aged 21 or above and that account details correspond to a real, verified individual.
• Payment processing: To process your BDT deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records of all transactions associated with your account.
• Gaming service delivery: To operate the cn44 platform, deliver game content, settle bets and wagers, calculate and award bonuses, and provide live sports betting results.
• Fraud prevention and security: To detect and prevent fraudulent activity, multiple-account abuse, money laundering, underage gambling, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To monitor gaming behaviour patterns, identify signs of potential problem gambling, administer deposit limits, loss caps, session controls, and self-exclusion requests, and provide responsible gaming support.
• Customer support: To respond to your queries, resolve disputes, and maintain records of support interactions for quality assurance purposes.
• Marketing and promotions: To send you relevant bonus offers, tournament notifications, and platform updates via email or on-platform notification — but only where you have consented to receive such communications. You may withdraw this consent at any time.
• Legal compliance: To fulfil our obligations under applicable gaming regulations, AML legislation, data protection law, and any lawful requests from regulatory or law enforcement authorities.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the cn44 platform's performance, design, game offerings, and user experience.

cn44 processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, KYC documents, payment information, and gaming activity records is necessary for the performance of the contract between you and cn44 (i.e., the provision of gaming services under our Terms & Conditions).
• Legal obligation: Processing for KYC verification, AML compliance, age verification, and responses to regulatory or law enforcement requests is required by applicable law.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics serves the legitimate interests of cn44 and its player community, provided those interests are not overridden by your individual privacy rights.
• Consent: Processing for marketing communications, optional cookies, and certain profiling activities is based on your explicit, freely given consent. You may withdraw your consent at any time by contacting [email protected] or updating your account communication preferences.

cn44 does not sell, rent, or trade your personal data to any third party for their own commercial gain. We may share your data with carefully selected third-party service providers solely for the purposes described in this Privacy Policy. All third-party recipients are bound by confidentiality obligations and data processing agreements that restrict their use of your data to the specified purpose only.

Categories of third parties with whom cn44 may share your data include:

• Payment service providers: bKash, Nagad, Rocket, and Upay — to process BDT deposit and withdrawal transactions on your behalf.
• KYC and identity verification providers: Licensed third-party verification services that assist cn44 in confirming player identities and conducting age verification checks.
• Game content providers: Third-party game studios and live casino operators (including but not limited to Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) whose games are hosted on the cn44 platform. These providers may receive anonymised session data to operate their games but do not receive personally identifiable information beyond what is technically necessary.
• IT infrastructure and cloud hosting providers: Secure third-party hosting providers who store cn44 platform data in access-controlled server environments.
• Legal and regulatory authorities: Where cn44 is required by law, court order, or regulatory direction to disclose player information, we will comply in accordance with applicable legal requirements and will notify the affected player where legally permitted to do so.
• Fraud prevention and AML screening services: Third-party services that assist cn44 in screening transactions and account activity for indicators of fraudulent conduct or money laundering.

cn44 does not share your personal data with any advertising networks, data brokers, social media platforms, or analytics companies for third-party marketing or profiling purposes.

cn44 uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and understand how players interact with the site. The following types of cookies may be placed on your device when you visit cn44.io:

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies; however, disabling strictly necessary cookies will prevent you from logging in and using the cn44 platform. Instructions for managing cookies in major browsers are available in your browser's help documentation.

cn44 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• Transport layer security: All data transmitted between your browser and cn44 servers is encrypted using TLS 1.3, the current industry standard for secure web communications.
• Data encryption at rest: Personal data stored on cn44 servers — including KYC documents, financial records, and account credentials — is encrypted using AES-256, one of the most robust symmetric encryption standards available.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. cn44 staff are granted only the minimum level of data access necessary to perform their role. All access is logged and periodically audited.
• Two-factor authentication: Internal cn44 systems that hold personal data require two-factor authentication for all staff access attempts.
• Regular security audits: cn44 conducts periodic vulnerability assessments and penetration tests on its platform infrastructure to identify and remediate potential security weaknesses.
• Incident response: In the event of a data breach that poses a risk to your rights and freedoms, cn44 will notify affected players and the relevant authorities as required by applicable data protection law, without undue delay.

While cn44 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also play an important role in protecting your data by using a strong, unique password, enabling two-factor authentication on your account, and logging out after each session.

cn44 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

Once a retention period expires, personal data is securely deleted from cn44's active systems or irreversibly anonymised so that it can no longer be attributed to any individual. Backup copies are purged on a rolling schedule in accordance with cn44's internal data management policy.

As a cn44 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account email address and a description of your request. We will respond within 5 business days (BST, UTC+6):

• Right of access: You have the right to request a copy of the personal data cn44 holds about you, along with information about how and why it is being processed.
• Right to rectification: If any personal data cn44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor account details (such as contact number or email address) can be updated directly through your account dashboard.
• Right to erasure ("right to be forgotten"): You may request that cn44 delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn the consent on which processing was based. This right is subject to legal retention obligations — cn44 cannot erase data it is required by law to retain.
• Right to restriction of processing: In certain circumstances (for example, while a dispute about data accuracy is being resolved), you may request that cn44 restrict the processing of your personal data.
• Right to data portability: Where processing is based on your consent or on a contract with you, you may request that cn44 provide your personal data in a structured, commonly used, machine-readable format, or transfer it directly to another controller where technically feasible.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on cn44's legitimate interests, though we may demonstrate compelling legitimate grounds that override your objection.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

The cn44 platform is strictly intended for adults aged 21 and above. cn44 does not knowingly collect, process, or store personal data from any individual under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under the age of 21, we will immediately close the associated account, delete the data in question, and forfeiture any funds held in that account in accordance with our Terms & Conditions.

If you are a parent or guardian and you believe that a minor in your care has created a cn44 account or submitted personal data to the platform, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

cn44 operates under an international gaming licence and its server infrastructure may be located in jurisdictions outside of Bangladesh. Where personal data is transferred outside the country in which it was collected, cn44 ensures that appropriate safeguards are in place to protect the data to a standard equivalent to the protections described in this Privacy Policy.

Safeguards used for international data transfers may include:

• Standard contractual clauses approved by relevant data protection authorities, incorporated into data processing agreements with third-party recipients.
• Transfers only to jurisdictions that provide an adequate level of data protection as assessed by cn44's data protection team.
• Technical encryption measures ensuring that data is protected in transit across international networks.

If you would like further information about the specific safeguards in place for any particular international data transfer, please contact cn44's data protection team at [email protected].

cn44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of our business. The effective date and last updated date at the top of this page will be revised whenever a material change is made.

Where changes are material — meaning they significantly affect how we use your personal data or the rights available to you — cn44 will notify all registered players via email to their registered email address, and via an on-platform notification, at least 7 days before the changes take effect. Your continued use of the cn44 platform after the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how cn44 protects your personal data. The most current version of this Privacy Policy is always available at cn44.io/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cn44 handles your personal data, please contact our data protection team using the details below. All privacy-related communications are handled confidentially and responded to within 5 business days (Bangladesh Standard Time, UTC+6).

• Email: [email protected]
• Subject line for data rights requests: "Privacy Request — [Your Registered Username]"
• Subject line for general privacy enquiries: "Privacy Enquiry — [Brief Topic]"
• Support hours: 24/7, with data rights responses within 5 business days BST (UTC+6)

cn44 is committed to resolving all privacy concerns promptly and fairly. If you feel your concern has not been adequately addressed, you may escalate the matter to the relevant data protection authority in your jurisdiction.